Fax and SMS Reporting Website

To manage and view Fax Reports, Fax Resends and document File Conversions, there is an additional website to the Fax Upload & Job Administration page. This platform is called the Fax Account Management website.

A. Reports and Resends

• How to access the Fax Account Management

  1. Option 1 (start in the main overview)
     Go to our website, select Login/Fax and SMS Reports from the left hand menu and enter your login details.

  2. Option 2 (get automatically directed to a specific report)
     Open the report summary which you have received via email upon completion of your broadcast, scroll down to the bottom, click on the link next to To view your detailed report please go to and enter your login details.

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  How to view summary and statistics

  Using Option 2 the summary and statistics for your fax campaign will automatically be displayed.

  
  

  1. If you are using multiple services select Bulk Fax or Bulk SMS

     
     

  2. Select the broadcast you wish to view by clicking in the circle on the left of your job

     
     

  3. Then click on the magnifying glass or the Details button at the bottom of the page

     
     

  4. From here you can access the detailed excel report by clicking on Get report > insert a resend by clicking on Resend or navigate back to the main page by clicking on to Back to overview

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  How to view and download a detailed Excel report

  1. 1. 1) When logging in via Option 2 simply click on the Get report button at the bottom of the page

        
        

     2. 2) When logging in via Option 1 select your service > select your broadcast by clicking in the circle on the left of your job > click on the disk or the Get report button at the bottom of the page.

        
        

  2. On the next screen change the Separator from ; to , and click on Request report

     
     

  3. To solely view the report click on Open or to download the report click on Save

     
     

• How to insert an additional Resend

  To reattempt all fax contacts that haven’t received the fax during your first attempt or 1st resend you can insert a resend via the system without the need of creating a new job.

  1. 1. 1) When logging in via Option 2 simply click on Resend button at the bottom of the page

        
        

     2. 2) When logging in via Option1 first select your service > select your broadcast by clicking in the circle on the left of your job > click on the arrow or the Resend button at the bottom of the page.

        
        

  2. On the next screen select the date and time of your choice and click on Resend

     
     

  3. To send the resend you need to login to the job administration and manually start it

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  How to automate the start of Fax Resends

  To have your resends start automatically once the initial send of your fax campaign has been completed, please send us an email on support@faxem.com.au with Automate Resends in the subject line and we will activate this feature for you.

B. File Conversion

• When uploading a fax broadcast in some cases, depending on the program you have used to create the document, our system has difficulties reading the file, for example black boxes around your images. Therefore a File Conversion tool is available to test and change the type of PDF to Fax conversion.

  
  

• 1. Go to our website www.faxem.com.au, select Login / Fax Account Management from the left hand menu and enter your login details.

  2. Select File Conversion below Finished Jobs

  3. Click on Browse... and select the file you wish to convert (Max. file size: 100 MB; Accepted file extensions:
     pdf, doc, xls, txt, htm, html, ppt, rtf, cdr)

  4. When converting a PDF please select one of the three Conversion Methods:
     PDF-16: brighter — Contrast low
     PDF-20: bright — Contrast medium
     PDF-12: dark — Contrast high

  5. Select the Resolution — normal or high

  6. Click on Transforming file

  7. Click on the disk in order to download the converted file

  Then, go back to the Fax Upload website and insert your job using the TIF file you have downloaded via the file conversion feature and check the results of your test fax.

Once tested contact us to apply the most suited conversion type to your account.